Frequently asked questions
What are Down To Earth's store hours?
Our store hours are:
Tuesday: 10AM – 7PM
Wednesday: 10AM – 7PM
Thursday: 10AM – 7PM
Friday: 10AM – 7PM
Saturday: 10AM – 5PM
Sunday: 12PM – 5PM
Do you offer curbside pickup?
Yes! We offer curbside pickup and are following strict COVID safety guidelines. We also offer $5 delivery within a 5 mile radius.
What is your return/refund policy?
Returns are accepted for unopened products in their original packaging with a valid receipt and within 30 days of purchase. For items that have been opened, you may receive in store credit as long as it is also within 30 days and with a receipt. Due to COVID-19, we are not currently accepting returns on any food items.
What are my shipping options?
We will ship to you! We require a minimum $45 order and a $7.99 flat rate shipping fee. We ship via USPS Priority shipping. To place an order, please call the store: 574-271-1497.